Job Description / Duties

1. In consultation with the Manager, develops strategies and initiatives for volunteer recruitment, and reviews
volunteer program goals and objectives to provide input to the Manager.
2. Develops service descriptions, standards and procedures specific to Volunteer Resources in the assigned
areas. Assists with the maintenance of department manuals and recommends and updates policies relating
to the volunteer programs.
3. Pre-screens volunteer applications. Interviews volunteers to determine aptitude and abilities. Checks
references and selects those suitable for assigned programs, evaluating applicants suitability for the
program.
4. Provides orientation and training on the role of volunteers to both volunteers and other staff members in the
assigned areas.
5. Liaises with Auxiliary, staff, clients, patients, residents, families and community groups as applicable to
identify a range of volunteer opportunities, and develops and implements appropriate volunteer programs
in consultation with the Manager.
6. Provides guidance and support to staff and volunteers by clarifying roles and expectations, and providing
formal and informal volunteer recognition.
7. Evaluates volunteer activities in assigned areas and making recommendations for improvements to ensure
volunteer programs meet the department needs.
8. Assigns volunteers to specific activities according to their aptitudes, abilities and availability and maintains
the schedules of volunteer participation within assigned areas. Ensures volunteers are provided regular opportunities to offer and receive feedback.
9. Supervises and prepares written and verbal evaluations of volunteers in collaboration with multidisciplinary
staff as appropriate. Conducts performance evaluations, provides support and direction by clarifying roles
and expectations and determines related training and orientation requirements. Follows up on volunteer
complaints and/or conflicts and takes appropriate action.
10. Participates in the coordination of recognition and appreciation initiatives for volunteers in all areas
including individual volunteers, community and corporate groups, to acknowledge volunteer contributions.
11. Receives and responds to written and verbal inquiries regarding volunteer programs, special activities and
community involvement.
12. Makes recommendations with regard to the purchase of new equipment and supplies, maintains equipment
for volunteer programs.
13. Develops and maintains contacts and partnerships with internal departments and external community
groups and volunteer organizations to promote interest, volunteer recruitment and support for the volunteer
program. Participates in recruitment of volunteers through activities such as community volunteering
events.
14. Maintains related records and statistics and submits reports of activities and performance of volunteers to
the Manager by utilizing applicable software such as word processing, database, spreadsheet, desktop
publishing, presentation and volunteer management software.
15. Represents Volunteer Resources on internal, regional and external committees as assigned.
16. Performs other related duties as assigned.

Qualifications / Required Skills

Education, Training, and Experience:
Graduation from a Bachelor program in Social Sciences plus three (3) years recent related experience or an
equivalent combination of education, training and experience.
Skills and Abilities:
 Ability to communicate effectively both verbally and in writing.
 Ability to deal with others effectively.
 Physical ability to carry out the duties of the position.
 Ability to organize work.
 Ability to operate related equipment.

Additional Information

Submit application on Fraserhealth.ca
https://careers.fraserhealth.ca/contact-us/how-to-apply/#externalapplicants
Posting# 41575

Salary: $29.00 / hr HEU

Contact Information

Kathy Corbeil
Manager, RCH Volunteer Resources
kathy.corbeil@fraserhealth.ca

Employer Profile

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Liaising with multi-disciplinary staff in assigned areas, the Coordinator oversees the coordination and evaluation
of Volunteer Program and services, as well as the supervision, evaluation and recognition of volunteers in the
assigned areas.