Job Board > Member Success Agent - Ontario - Better Impact
This is a Permanent, Full-time position.
Category: Other |
Do you thrive on helping others? Really thrive on it? Our continuing growth has created three opportunities to join the Better Impact team as a full-time, permanent, Member Success Agent. We’re looking to add to the team in the UK, Hamilton Ontario, and in British Columbia. You’ll be part of a friendly, global team helping non-profits and charities around the world. Better Impact is known for its amazing support and our dedicated Member Success Agents are key to making that happen.
If you’re someone who is passionate about helping others and would like to help not-for-profit organizations and charities accomplish the most they can, you’re the kind of person we are looking for.
Role Mission:
To provide support services to new and experienced member organizations so that they succeed in using our software toward the accomplishment of their missions, and to provide exemplary member support and positive member experiences.
We’ll provide you with:
• a flexible work environment that recognizes there are other aspects to your life than work
• a casual and comfortable office that includes a private gym, shower, games area, 4th floor outdoor patio (Hamilton position)
• sick days that you can use for anything you’d like, sick or not
• the resources and ongoing training to help you succeed
• the opportunity to make a difference in the world by helping organizations trying to do the same
• a medical / dental benefits package
• RSP matching
• a compensation package based on your current experience, starting at a minimum of $48,000
Technical Knowledge:
Required:
• 2-3 years of customer service experience
• 1+ year volunteer management experience
• 1+ year administrative experience using a volunteer management software
• Comfortable using an Apple computer or willingness to learn
Preferred:
• 2-3 years administrative experience using Better Impact software
Qualifications:
Required:
• High school diploma, and 5+ years of work experience; OR College degree, and 2-3 years of work experience
• 1-2 years of experience working in volunteer, donor or non-profit management
• An acceptable current Criminal Record Check must be submitted prior to starting employment
Preferred:
• 3-4 years' experience working in volunteer, donor or non-profit management
• CVA or CRFE Certification
• Written and verbal fluency in French, Portuguese or Spanish
Better Impact is committed to ensuring an equal employment opportunity to all qualified individuals. We believe a diverse workforce enhances our ability to fulfill our mission. We strive to offer a barrier-free recruitment and selection process. If you are contacted for an interview, please advise us if you require an accommodation.
For more information about Better Impact and this opportunity, visit https://www.betterimpact.ca/about-us
Salary: Starting at a minimum of $48,000 and based on experience
Rob Bonesteel
Member Success Team Manager
rob@betterimpact.com
Better Impact is a small but global business that helps engage and manage volunteers, donors and members more effectively and with greater efficiency. Our head office is in Hamilton, Ontario, Canada, we currently have small offices in Chicago USA, Adelaide Australia and London England, and in May we will officially launch an authorized reseller in Portugal.
