Job Board > Support Centre Coordinator - Wildlife Rescue Association of British Columbia
This is a Permanent, Full-time position.
Category: OtherWe have an exciting opportunity for a Support Centre Coordinator to join our committed team. This is an ideal position for an individual interested in supporting wildlife through public engagement, communication, and education in a fast-paced environment. This regular full-time or part-time position will work with the Support Centre Manager and volunteers to coordinate all aspects of the Support Centre Program. The successful candidate will split their time between daily helpline, admissions, and education operations, as well as longer-term program planning and project work.
The Support Centre coordinates helpline operations, wildlife rescues and transports, patient admissions and releases, record keeping, communications and outreach, and general program development. The successful candidate will support seasonal staff, practicum students, and volunteers in these areas.
This is a multi-disciplinary position that requires a significant degree of autonomy. During the COVID-19 pandemic, this role is a mixture of work-from-home and on-site work with appropriate safety precautions. Post-pandemic, we anticipate this being a primarily on-site role with occasional work-from-home days.
Candidates must have at least three of the following qualifications:
• 1+ year experience in a high-volume customer service environment, call centre, or emergency management environment
• 1+ years experience in wildlife rehabilitation, or IWRC certification
• 1+ years experience in fund development, especially in converting clients to donors
• 1+ years experience in interpretation, education, or public outreach
• Significant knowledge of and experience with native wildlife (especially birds) in the Lower Mainland region and throughout British Columbia
• Experience in developing and implementing standard operating procedures, training programs, and similar systems
• A university diploma/degree in biology, animal welfare, ecology, education, communications, or a similar field
Our ideal candidate may also be able to demonstrate the following qualifications:
• Strong written and verbal communication skills
• Comfortable making decisions with significant autonomy and with incomplete information
• Experience training volunteers or new staff on operational tasks
• High level of comfort and experience using various computer programs including Microsoft Office, Better Impact, FileMaker, and other databases
• Ability to easily prioritize tasks and manage multiple deadlines
• Strong organizational and time-management skills with attention to detail
In addition, all candidates will need to:
• Provide proof of tetanus immunization within the last 10 years
• Consent to a criminal record check
• Work flexible shifts, including mornings, evenings, weekends, and holiday
Salary: $16-18/hour
https://www.wildliferescue.ca/who-we-are/job-opportunities/
Established in 1979, Wildlife Rescue Association of BC is a leader in the rehabilitation of wild animals in the urban environment and is committed to educating the public on how to coexist peacefully with urban wildlife. We are BC’s busiest wildlife rehabilitation centre, with over 5,000 animal ‘clients’ a year and over 25,000 incoming phone calls to the Wildlife Support Centre. We are located in the beautiful Burnaby Lake Park in Burnaby BC.
