Job Description / Duties

Under the direction of the Vice President, Quebec, the Volunteer Engagement Coordinator is also responsible for the execution of the volunteer program including; coordination of the screening process, onboarding and rewards and recognition of volunteers for Make-A-Wish volunteers across region. This position will support the volunteer needs of the chapter, supporting fundraising, administrative and mission volunteers.

What you will do:
- Execute and adhere to volunteer program requirements by supporting volunteer needs for region, including recruitment, screening, orientation, placement, training, recognition, stewardship, and evaluation
- Work with Mission and Development to ensure volunteer needs/priorities are fulfilled based on deadlines required.
- Research & understand the communities in which our wishes are granted, and where volunteers are required to provide MAWC community presence
- Through active sourcing activities, ensures a strong volunteer infrastructure is developed to provide support to teams across Quebec
- Ensure volunteer records are up-to-date and accurate through Salesforce (while adhering to confidentiality and privacy policies)
- Maximize the use of existing MAWC volunteer engagement tools and stewardship resources to ensure volunteers are being actively stewarded
- Attends regular meetings with stakeholder colleagues and attends events and wishes where required to ensure successful execution of program.
- Works with the Manager, Volunteer Engagement and colleagues across the country to provide feedback and best practices to ensure the development of best-in-class volunteer program,
- Works in compliance with the provisions of the Occupational Health & Safety Act in the applicable province of employment and its regulations, and complies with MAWC’s Health & Safety Policy
- Other duties as assigned

Qualifications / Required Skills

- Post-secondary education, or the equivalent combination of education and experience
- Minimum of 2+ years’ work experience, volunteer management focused
- Experience in leading the recruitment cycle, posting, screening and onboarding candidates.
- Demonstrated experience in leading facilitated sessions for volunteers, including orientations.
- Demonstrated experience in using databases; and the ability to learn and adapt to new technology. Salesforce experience an asset
- Experience providing customer service to highly diverse client base.
- Demonstrated ability to balance multiple demands from various stakeholder groups.
- Positive attitude: ability to take responsibility and be accountable; ability to deal with change in the workplace and be innovative; respect for others
- Must be highly motivated and enjoy working in a fast-paced environment on various tasks simultaneously
- Demonstrated experience in problem solving and good judgement
- Demonstrated time-management and organizational skills. Flexibility with changing priorities and ability to remain focused to meet targeted timelines,
- Proficient in MS Office (Outlook/Word/Excel) and experience working with databases and mass e-mail
- Works under pressure with multiple tight deadlines, demands, high volume workload, and dynamic/overlapping priorities
- MAWC is a nationwide organization and the ability to communicate and collaborate in French and English will be required.
- Valid driver’s license and access to a reliable vehicle is a requirement for this position.
- A clear Criminal Background Check required
- Fully vaccinated against COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions.

Additional Information

- Occasional work outside of regular office hours to facilitate orientations and events
- Occasional day and/or overnight travel
- Emotional situations in dealing with wish recipients and families facing life threatening conditions or illnesses, in palliative care, and end-of-life stages.

Make-A-Wish® Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

Contact Information

https://makeawish.hiringplatform.ca/81072-volunteer-engagement-coordinator-quebec-coordonnateur-trice-mobilisation-des-benevoles-quebec/301302-application-form/en

Employer Profile

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.